Terms of Service
Welcome to the Terms of Use page for Rehab Online. This page sets out the terms and conditions that govern your use of our website and the services we provide.
Our aim is to ensure clarity and fairness, so you understand your rights and responsibilities while accessing our directory or seeking support. Whether you’re using our site to find help or explore resources, this policy ensures that everyone can engage with our services in a secure and respectful manner.
Last updated: 15 May 2026
These terms govern your use of rehab-online.org.uk (the “Site”). Please read them carefully. By using the Site you agree to these terms. If you do not agree, please do not use the Site.
1. Who we are
The Site is operated by CR Pathways CIC, a Community Interest Company registered in England and Wales (company number 16426629), registered office 16 Ullswater Road, Kettering, England, NN16 8UD (“we”, “us”, “our”).
Contact: .
2. Important: this is not medical advice
Rehab-Online is an information directory. We help people find drug and alcohol rehabilitation services in the UK. We are not a treatment provider, a healthcare service, or a referral agency.
Nothing on this Site is medical, clinical, legal, or professional advice, and it is not a substitute for advice from a qualified healthcare professional. Always speak to your GP, a clinician, or a qualified addiction specialist before making decisions about treatment. Never disregard or delay seeking professional advice because of something you have read on this Site.
3. If you need urgent help
If you or someone else is in immediate danger or experiencing a medical emergency, call 999 now.
Other free, confidential UK support:
- Samaritans — 116 123 (24/7, any kind of distress)
- NHS 111 — non-emergency medical help
- FRANK — 0300 123 6600 or talktofrank.com (drugs)
- Drinkline — 0300 123 1110 (alcohol)
We are not a crisis service and cannot respond to emergencies.
4. Use of the Site
You may use the Site for your own personal, non-commercial use to find information about rehabilitation services. You agree not to:
- Use the Site for any unlawful purpose or in breach of these terms
- Attempt to gain unauthorised access to the Site, its servers, or any connected systems
- Introduce malware, or interfere with or disrupt the Site or its infrastructure
- Scrape, harvest, or systematically extract content or data from the Site without our written permission
- Misuse the contact form (e.g. spam, abusive content, or impersonating another person)
We may suspend or restrict access to the Site, or to any person, if these terms are breached.
5. Information about treatment providers
The Site lists and describes third-party rehabilitation providers. We are independent and do not own, operate, or control these providers.
- A listing is not an endorsement, recommendation, or guarantee of any provider, their services, suitability, safety, or outcomes.
- We try to keep information accurate and up to date, but we do not warrant that any information on the Site is complete, accurate, current, or error-free. Provider details, availability, and costs change frequently — always verify directly with the provider.
- Any decision to contact, engage, or enter treatment with a provider is solely your own, made at your own risk. Any arrangement you enter into is strictly between you and that provider; we are not a party to it and accept no responsibility for it.6. Third-party links
The Site contains links to third-party websites. We provide these for convenience only. We do not control and are not responsible for the content, accuracy, privacy practices, or availability of any third-party site. Following a link is at your own risk.
7. Contacting us
If you submit an enquiry through the Site, we will use the information you provide to respond to you. Please see our and for how we handle your data. Do not send us sensitive information you are not comfortable sharing, and do not use the contact form for emergencies (see section 3).
8. Intellectual property
Unless otherwise stated, the content, design, text, graphics, and logos on the Site are owned by or licensed to CR Pathways CIC and are protected by intellectual property laws. You may view and print pages for your own personal use, but you may not otherwise copy, reproduce, republish, or commercially exploit any part of the Site without our prior written permission.
9. Availability of the Site
We aim to keep the Site available but we do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or change all or part of the Site at any time without notice. We are not liable if the Site is unavailable at any time or for any period.
10. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.
Subject to that, and to the fullest extent permitted by law:
- The Site and its content are provided “as is” and “as available”, without warranties of any kind, whether express or implied.
- We are not liable for any loss or damage, including any decision made, treatment obtained, or outcome experienced in connection with a provider listed on the Site, arising from your use of, or inability to use, the Site or any information on it.
- We are not liable for any indirect or consequential loss, or for any loss of profit, revenue, data, or goodwill.
This does not affect your statutory rights as a consumer.
11. Indemnity
You agree to indemnify us against any claims, losses, or costs arising from your misuse of the Site or your breach of these terms.
12. Changes to these terms
We may update these terms from time to time. The “Last updated” date shows when they last changed. Continued use of the Site after a change means you accept the updated terms.
13. Governing law
These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
Questions about these terms: .