The service offers a comprehensive treatment programme within a therapeutic community setting, providing a range of health and social care services to suit the needs of individual service users. It promotes change by developing self-worth and personal responsibility, challenging individual attitudes and behaviour, and encouraging the development of life and social skills through engagement in daily work and activity routines. Structured group work embraces Cognitive Behavioural Therapy methods. It also provides semi-independent units a short distance away from the main centre to assist people in resettling into the community.
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Phoenix Futures works with service users around childcare matters and is keen to enable children to visit residents when appropriate. The presence of children places responsibilities on Phoenix Futures irrespective of who is nominally responsible for the care and supervision of a child during a visit. Visits of children are planned, and the frequency, pattern and nature of these visits discussed with the resident, care manager/referring agency. There is a designated area supplied within the service for children visiting. A vending machine is accessible, and games are also supplied.
Phoenix Futures Wirral has one of the best pathways for support in the country for those wishing to stay resident on the Wirral. Following the main programme we can offer re-entry housing, where you will live with like-minded peers who have all gone through the programme. After re-entry we have three supported housing houses nearby, and following this you can access floating support where you will be supported in your own home. If you wish to move back to your home area we can support you in finding suitable accommodation.
Our duty of care extends to ensuring as far as possible the continuing safety of the service user. Those evicted from services are given as much onwards assistance as is practicable (in liaison with the care manager, where appropriate). Information is given on discharge to minimise the risk of harm and drug overdose. This is in form of our Leavers pack which every resident is given on discharge.
Phoenix Futures offers a resettlement accommodation service to residents requiring higher support to re-integrate into the wider community. Residents can move into supported accommodation and live semi-independently supported by Phoenix Futures staff.
Male and Female
Individuals with a history of mental illness will be assessed on an individual basis. Phoenix Futures recognises that there are varying degrees and types of mental illness, therefore a needs and risk assessment will be carried out to determine the level of care and whether Phoenix Futures can meet the individual's needs. People with severe mental health problems are not accepted.
The type of substance used and the nature of the individual's dependence are assessed in the context of their needs for an intensive programme. The pattern, frequency and seriousness of the type of offending in question as well as the circumstances of the offences and when they occurred will inform the risk assessment process. Phoenix Futures recognises that there are varying degrees and types of mental illness. A needs and risk assessment will determine whether the service can meet individual needs. The offer of a place may be refused or deferred if the individual's health is beyond a level that can be provided for. Individuals with a physical or sensory disability are assessed to establish whether the environment will be suitable for them. Since the programme is predominately groupwork based, prospective service users need to demonstrate that they are able to communicate in English. This requirement is balanced with a commitment to equal opportunities and a respect for a range of cultures and beliefs.
Phoenix Futures may exclude individuals who:
*have a history of arson
*have a history of sexual offences
*have a repetitive or current history of self-harm or attempted suicide.
All cases of arson etc are looked at individually
Phoenix Futures provides individually tailored detoxification services for clients. Clients can access detoxification as a stand-alone service or as part of their residential rehabilitation programme. Liaison with relevant agencies regarding a client's level of usage takes place prior to admission. Exclusions apply to clients with severe mental health problems, women in the latter stages of their pregnancy and people with a life-threatening condition that could be made worse from detoxification.
Alcohol Detox - £987.00 per week
Court reports - £0
Escort and court appearances - £23 per hour
Aftercare - please contact for details
Phoenix Futures operates an 'open access' referral policy. A referral can be made by anyone including the service user, by telephone, letter, fax or by e-mail.
On completion and return of the referral application form, all relevant background information, such as previous convictions is collated. The service user will be assessed by a therapeutic worker either over the telephone or face to face on site at Wirral Residential Service. The service user's care manager will be contacted with a view to supporting the service user's application and completing the funding process. The service user will then either be offered a place, more information may be requested, may be refused a place with an explanation or be referred to another agency.
Phoenix Futures actively encourages prospective service users to visit the service. They can tour the service with a senior resident and have an informal chat and sit in on any groups/activities on the day of their visit.
Phoenix Futures can undertake assessments in prison, however we prefer to undertake a telephone assessment interview. This will depend on their personal details and geographical distance. In all cases, we obtain background information such as previous convictions, pre-sentence reports and/or psychiatric reports. If we are unable to reach a decision the service user may be offered the opportunity to visit the service once they are at liberty to do so.
We also have three on-site kennels for service users who wish to have their dog with them during the placement. All dogs must be risk assessed prior to admission.
Phoenix Futures will discharge service users who put others at risk and/or whom the service can no longer work with.
Warnings are issued and service users are given assistance and guidance in order to identify what the problem is and offered possible solutions. Usually service users are given a notice period but in exceptional circumstances the service user may be evicted immediately and the care manager will be notified straight away. Service users are assisted in finding alternative accommodation. All service users have a right of appeal against the decision.