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Phoenix Futures

Phoenix Futures
Last Updated: 28/10/20

Telephone: 0114 268 5131

Address: (map)
29-31 Collegiate Crescent, Sheffield, South Yorkshire, S10 2BJ



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What we do
Substance misuse: Drugs:      Alcohol:  
Female only project: No
Typical length of the first-stage programme 26
Typical length of the second-stage programme 0
Mandatory drug/alcohol testing: Regularly
Detoxification available
Detox length  
Alcohol: 0
Opiates: 1-4 weeks
Benzodiazepines: 1-4 weeks
Stimulants: 0
Support available
Supported housing and resettlement: No
Education, training & employment No
Female only groups: No
Philosophy/programme of care: CBT/social learning
Therapeutic community
Programme details:
Phoenix Futures provides a comprehensive treatment programme within a therapeutic community setting, with a range of health and social care services to suit the needs of individual service users. It promotes change by developing self-worth and personal responsibility, challenging individual attitudes and behaviour, and encouraging the development of life and social skills through engagement in daily work and activity routines.

Structured group work, embracing CBT methods, is fundamental to the Phoenix Futures approach. The programme is 26 weeks long and service users are resident with, and responsible for, the care of their children during the whole of their programme.
Children up to ten years-old will be accepted.
Family support services:
No details supplied
Activities provided for children and families:
Parents are resident with their children for the length of the programme. Children aged five and over attend local schools and an after-school club is provided in the nursery one evening per week. Children from three to five attend a local nursery for either an afternoon or morning session five days per week during the term.

Children up to three attend the nursery during the parents' groupwork and keywork session times and all children attend the nursery during the school holidays. The nursery is registered with Ofsted and three qualified nursery workers are employed. Children take part in family activities at the weekends and in the holidays and Phoenix Futures also arranges community family-based activities during the holidays.
Post treatment support:
No details supplied
Harm reduction policies for clients leaving the programme early:
Most service users of the Family Centre return to their home town after completion. Phoenix Futures involves all referring agencies in the development of appropriate plans following discharge, e.g. housing, support packages, childcare etc. When families seek to relocate in Sheffield, Phoenix Futures liaises with appropriate agencies up to the point of discharge, to try to ensure an appropriate package of support is available.
Resettlement / after-care services:
Most service users of the Family Centre return to their home town after completion. Phoenix Futures involves all referring agencies in the development of appropriate plans following discharge, e.g. housing, support packages, childcare etc.
Hours a client would typically spend on elements of the programme in a week:
One to one counselling and keyworking: 1
Group work: 17
Complementary therapies: 0
Education: 0
Domestic duties: 0
Other activities: 3
Other details:
Family activities
Treatment completion rate (% clients discharged for)
Treatment complete 0 %
Service user transferred 0 %
Treatment incomplete :
   - client dropped out 0 %
   - treatment withdrawn by provider 0 %
Who we treat
Accepted clients Male / Female
Age range of clients 18 - 65
The following are accepted: Couples
Pregnant women
Service users with children
Orders of residence
Clients under Drug Rehabilitation Requirements (DRRs)
Clients under other community orders
Criminal Justice referrals: Court reports provided
Accompanied court attendance
Child care options: Children can have day visits
Children can have overnight visits
Children are accepted as residents
Dual diagnosis clients accepted
How the programme is equipped for dual diagnosis or complex needs:
Service users with a history of mental illness will be assessed on an individual basis. A needs and risk assessment is carried out to determine the level of care and whether Phoenix Futures can meet the individual's needs.
Accepts client on the following prescribed psycho-active medication: Anti-depressants
Exclusions and restrictions to admission:
Phoenix Futures Sheffield Family Service may exclude service users who:
*have a conviction or an offence of sexual harm, either against a child or another adult
*can't communicate in English for groupwork
*have physical health needs or disabilities beyond a level that can be provided for.
Facilities / vacancies
Bed vacancies
No current vacancies
Total registered beds: 28
Ensuite rooms: 0
Shared rooms (3+): 12
Twin rooms: 0
Single rooms: 0
Female-only beds: 0
Male-only beds: 0
Beds for detox: 0
Detox programme details:
Phoenix Futures provides a comprehensive and individually tailored detoxification service for those clients unable to access appropriate services in their home areas. Liaison with relevant agencies to ascertain the client's level of usage will take place prior to admission. On site urinalysis to test for presence and levels of opiates and other substances takes place before reduction regimes, supervised by a team of clinical specialists employed by Phoenix House, are commenced.

Detoxification for opiates is completed within two weeks although benzodiazepine use will result in a further two to three weeks' medication. In addition to the clinical regime, we offer a range of complementary services within the programme by a qualified reflexologist/masseuse
Level of wheelchair access: Limited
No. bedrooms with full disabled access: 0
Sign language: No
Pets: No
Level of catering Full
Domestic responsibilities Full
Complementary therapies:
No details supplied
Other facilities (eg. languages spoken, dietary options, religions etc.): Religious holidays observed
Facilities for worship
Fees & other info
Gross weekly residential charge: Not yet supplied
Block contracts:
Block contracts costs: Not yet supplied
Other cost-related services:
Alcohol Detox - £395 per week
Court reports - £0
Escort and court appearances - £23 per hour
Aftercare - please contact for details
Detox additional weekly charge  
Alcohol: Not yet supplied
Opiates: Not yet supplied
Benzodiazepines: Not yet supplied
Stimulants: Not yet supplied
Admission and discharge information:
Assessment and admissions:
Phoenix Futures operates an 'open access' referral policy. A referral can be made by anyone including the service user, by telephone, letter, fax or by e-mail.

On completion and return of the referral application form, all relevant background information, such as previous convictions is collated. The service user will be assessed by the admissions department, either over the telephone or face to face on site at Alpha Residential Service. The service user's care manager will be contacted with a view to supporting the service user's application and completing the funding process. The service user will then either be offered a place, more information may be requested, may be refused a place with an explanation or be referred to another agency.
Additional admission services:
Phoenix Futures actively encourages prospective service users to visit the service. They can tour the service with a senior resident and have an informal chat and sit in on any groups/activitites on the day of their visit.

Phoenix Futures can undertake assessments in prison, however we prefer to undertake a telephone assessment interview. This will depend on their personal details and geographical distance. In all cases, we obtain background information such as previous convictions, pre-sentence reports and/or psychiatric reports. If we are unable to reach a decision the service user may be offered the opportunity to visit the service once they are at liberty to do so.
Discharge policies:
Phoenix Futures will discharge service users who put others at risk and/or whom the service can no longer work with.
Warnings are issued and service users are given assistance and guidance in order to identify what the problem is and offered possible solutions. Usually service users are given a notice period but in exceptional circumstances the service user may be evicted immediately and the care manager will be notified straight away. Service users are assisted in finding alternative accommodation. All service users have a right of appeal against the decision.
Registration: Care home only
Registered with the National Drug Treatment Monitoring System (NDTMS):
Registered with the Care Quality Commission (CQC) - from October 2010:
Local Authorities using this project None yet selected
Local Care Quality Commission(CQC) office:
Region: Yorkshire And Humberside
Local Authority area: Sheffield
Drug and Alcohol Team: Sheffield
Primary contact: No details supplied
Contact phone: 0114 251 5922
Admission phone: 0114 268 5131
Quality initiatives
Phoenix Futures is committed to continuous quality across our residential services. In 2008 we invested in a centralised Quality and Performance Department, which has a broad remit and which is ensuring that integrated Clinical Governance is further developed, as well as leading on policy and health and safety. We comply fully with NDTMS reporting requirements and have internal information management systems in place.

We are an accredited Investors In People organisation. Our staff all have DANOS & other relevant competencies linked to their career progression. Training is provided in house (accredited by the Open College Network) & externally. Our workers undertake our Core Competency Framework training (NVQ 3) & our managers either have, or are working towards NVQ 4 & beyond.

Service user involvement is a key ethos at Phoenix Futures & is inherent in the Therapeutic Community model which is used at all our residential services. We also do an internal service user satisfaction survey across all our residential services on an anonymous basis, every 6 months. We then use this information to identify areas of improvement from a client perspective.

Staffing - Full Time Equivalents (FTEs)
Clinical: 0
Doctors/psychiatrists: 0
Nurses: 0
Dual-diagnosis workers: 0
General counsellors: 0
Other clinical: 0
Volunteers: 0
Support/non-clinical: 0
Resettlement workers: 0
Children's workers: 0
Service managers: 0
Training/education staff: 0
Other non-clinical: 0
Total FTE paid staff: 0
Staff qualifications:
No details supplied
Night cover: 24-hours
Reviews / videos
Not available
Service user reviews:
No details supplied
Professional reviews:
No details supplied

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