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Phoenix Futures

Phoenix Futures
Last Updated: 05/11/20

Telephone: 0114 230 8230

Address: (map)
229 Graham Road, Ranmoor, Sheffield, South Yorkshire, S10 3GS



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What we do
Substance misuse: Drugs:      Alcohol:  
Female only project: No
Typical length of the first-stage programme 12
Typical length of the second-stage programme 12
Mandatory drug/alcohol testing: Regularly
Detoxification available
Detox length  
Alcohol: 1-2 weeks
Opiates: 1-4 weeks
Benzodiazepines: 1-4 weeks
Stimulants: 0
Support available
Supported housing and resettlement:
Education, training & employment
Female only groups: No
Philosophy/programme of care: CBT/social learning
Therapeutic community
Programme details:
The service offers a comprehensive treatment programme within a therapeutic community setting, providing a range of health and social care services to suit the needs of individual service users. It promotes change by developing self-worth and personal responsibility, challenging individual attitudes and behaviour and encouraging the development of life and social skills through engagement in daily work and activity routines. Structured groupwork embraces cognitive behavioural therapy methods. Most residents stay from six to eight months, passing though three distinct phases designed to help them prepare and plan for an independent lifestyle, before moving to the resettlement services. Conservation therapy programme runs alongside the rehab programme.
Family support services:
Phoenix Futures host regular F.L.A.M.E.S (Families and Loved ones Accessing Mutual Emotional Support) groups where service users' relatives can access support from staff and others in a group setting.
Activities provided for children and families:
Phoenix Futures works with service users around childcare matters and is keen to enable children to visit residents when appropriate. Visits from children are planned and the frequency, pattern and nature of these visits discussed with the resident and care manager/referring agency. Phoenix Futures will discuss at initial assessment the likelihood of visits for children. Telephone and Skype contact and letter writing to children is encouraged. The service does not have facilities for children to stay overnight.
Post treatment support:
Service Users who are staying at our supported housing properties are able to attend the main programme for groups or for additional support from our therapeutic staff when required. For those that return to their local area, we ensure that they are referred to appropriate post-treatment services and are aware of the professional support networks available in their area. The treatment provider who originally referred them to us will be involved in this process.
Harm reduction policies for clients leaving the programme early:
Phoenix Futures' duty of care extends to ensuring as far as possible the continuing safety of the service user. Those evicted from the services are given as much onwards assistance as is practicable (in liaison with the care manager where appropriate). Particular information is given on discharge to minimise the risk of harm and drug overdose.
Resettlement / after-care services:
Supported accommodation is offered to all residents successfully completing the treatment programme, which allows a staged reintegration into the community. Residents live semi-independently, supported by Phoenix Futures’ housing staff. This is offered in Sheffield and in other locations around the country. After six months, residents choosing to resettle in Sheffield benefit from priority housing in local authority housing
Hours a client would typically spend on elements of the programme in a week:
One to one counselling and keyworking: 1
Group work: 15
Complementary therapies: 1
Education: 4
Domestic duties: 4
Other activities: 15
Other details:
Health and wellbeing activities, e.g. circuits and yoga
Treatment completion rate (% clients discharged for)
Treatment complete 0 %
Service user transferred 0 %
Treatment incomplete :
   - client dropped out 0 %
   - treatment withdrawn by provider 0 %
Who we treat
Accepted clients Male / Female
Age range of clients 18 - 80
The following are accepted: Couples
Service users with children
Orders of residence
Clients under Drug Rehabilitation Requirements (DRRs)
Clients under other community orders
Criminal Justice referrals: Court reports provided
Accompanied court attendance
Child care options: Children can have day visits
Dual diagnosis clients accepted
How the programme is equipped for dual diagnosis or complex needs:
Service users with a history of mental illness will be assessed on an individual basis. Phoenix Futures recognises that there are varying degrees and types of mental illness, therefore a needs and risk assessment will be carried out to determine the level of care and whether Phoenix Futures can meet the individual's needs. People with severe mental health problems are not accepted.
Accepts client on the following prescribed psycho-active medication: Anti-depressants
Exclusions and restrictions to admission:
Phoenix Futures Sheffield may exclude service users who:
*have a conviction or an offence of sexual harm, either against a child or another adult
*can't communicate in English for groupwork
*have physical health needs or disabilities beyond a level that can be provided for.

Can admit couples; one partner can be placed at the Sheffield Residential Service and the other at another Phoenix Futures service, with contact on a basis to be discussed at initial assessment.

All cases of arson and sexual offences, etc., are looked at individually.
Facilities / vacancies
Bed vacancies
Number of Beds Registration Room
Detox Disabled
Gender Contract
10 Drug/alcohol (D/A) Shared Yes Full Both N/A
Total registered beds: 35
Ensuite rooms: 2
Shared rooms (3+): 6
Twin rooms: 8
Single rooms: 0
Female-only beds: 10
Male-only beds: 25
Beds for detox: 12
Detox programme details:
Phoenix Futures provides individually tailored detoxification services for clients unable to access appropriate service in their home areas. Liaison with relevant agencies regarding a client's level of usage takes place prior to admission. On site urinalysis to test for presence and levels of opiates and other substances takes place before reduction regimes commence supervised by a team of clinical specialists. Detoxification for opiates is ordinarily completed within 28 day although detoxification regimes are tailored to the individual and can vary on length depending on their needs. In addition to the clinical regime, Phoenix Futures provides a range of complementary services to assist the client through withdrawal.
Level of wheelchair access: Limited
No. bedrooms with full disabled access: 1
Sign language: No
Pets: No
Level of catering Full
Domestic responsibilities Full
Complementary therapies:
No details supplied
Other facilities (eg. languages spoken, dietary options, religions etc.): Religious holidays observed
Facilities for worship
Dietry requirements
Fees & other info
Gross weekly residential charge: Not yet supplied
Block contracts:
Block contracts costs: Not yet supplied
Other cost-related services:
Court reports £0: Escort and court appearances £23 per hour: Aftercare please contact for details
Detox additional weekly charge  
Alcohol: Not yet supplied
Opiates: Not yet supplied
Benzodiazepines: Not yet supplied
Stimulants: Not yet supplied
Admission and discharge information:
Assessment and admissions:
Phoenix Futures operates an 'open access' referral policy. A referral can be made by anyone including the service user, by telephone, letter, fax or by e-mail.

On completion and return of the referral application form, all relevant background information, such as previous convictions, is collated. The service user will be assessed by the admissions department, either over the telephone or face to face on site at the residential service. The service user's care manager will be contacted with a view to supporting the service user's application and completing the funding process. The service user will then either be offered a place, more information may be requested, may be refused a place with an explanation or be referred to another agency.
Additional admission services:
Phoenix Futures actively encourages prospective service users to visit the service. They can tour the service with a senior resident and have an informal chat and sit in on any groups/activities on the day of their visit.

Phoenix Futures can undertake assessments in prison, however we prefer to undertake a telephone assessment interview. This will depend on their personal details and geographical distance. In all cases, we obtain background information such as previous convictions, pre-sentence reports and/or psychiatric reports. If we are unable to reach a decision the service user may be offered the opportunity to visit the service once they are at liberty to do so.
Discharge policies:
Phoenix Futures will discharge service users who put others at risk and/or whom the service can no longer work with.
Warnings are issued and service users are given assistance and guidance in order to identify what the problem is and offered possible solutions. Usually service users are given a notice period but in exceptional circumstances the service user may be evicted immediately and the care manager will be notified straight away. Service users are assisted in finding alternative accommodation. All service users have a right of appeal against the decision.
Registration: Care home only
Registered with the National Drug Treatment Monitoring System (NDTMS):
Registered with the Care Quality Commission (CQC) - from October 2010:
Local Authorities using this project None yet selected
Local Care Quality Commission(CQC) office:
Region: Yorkshire And Humberside
Local Authority area: Sheffield
Drug and Alcohol Team: Sheffield
Primary contact: No details supplied
Contact phone: 0114 251 5922
Admission phone: 0114 268 5131
Quality initiatives
Phoenix Futures is committed to continuous quality across our residential services. In 2008 we invested in a centralised Quality and Performance Department, which has a broad remit and which is ensuring that integrated Clinical Governance is further developed, as well as leading on policy and health and safety. We comply fully with NDTMS reporting requirements and have internal information management systems in place.

We are an accredited Investors In People organisation. Our staff all have DANOS & other relevant competencies linked to their career progression. Training is provided in house (accredited by the Open College Network) & externally. Our workers undertake our Core Competency Framework training (NVQ 3) & our managers either have, or are working towards NVQ 4 & beyond.

Service user involvement is a key ethos at Phoenix Futures & is inherent in the Therapeutic Community model which is used at all our residential services. We also do an internal service user satisfaction survey across all our residential services on an anonymous basis, every 6 months. We then use this information to identify areas of improvement from a client perspective.
Staffing - Full Time Equivalents (FTEs)
Clinical: 0
Doctors/psychiatrists: 0
Nurses: 0
Dual-diagnosis workers: 0
General counsellors: 0
Other clinical: 0
Volunteers: 0
Support/non-clinical: 0
Resettlement workers: 0
Children's workers: 0
Service managers: 0
Training/education staff: 0
Other non-clinical: 0
Total FTE paid staff: 0
Staff qualifications:
No details supplied
Night cover: 24-hours
Reviews / videos
Not available
Service user reviews:
No details supplied
Professional reviews:
No details supplied

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